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| What if I have 2 animals, but I only want to enroll in one package, may I share their services? |
Unfortunately No – The plans that our providers creat are meant to provide adequate care for one animal, which if shared would be a disservice to both animals.
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| How much money will I truly save? |
We know that high quality veterinary care is expensive. Our providers do everything they can to provide this care at as low cost as possible, but they will not sacrifice offering the highest quality care available for price alone. We believe that cost and value are not the same thing, and that most often as cost decreases so does the overall value. This is why we offer monthly payments vs. large one-time fees. |
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| How long am I obligated to my monthly payment? |
We only allow an annual membership. Your membership will automatically renew unless cancelled within 30 days of your 1-year anniversary.
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| Can I cancel my membership anytime? Are there any fees associated with cancellation? |
You may cancel your membership at anytime, with no cancellation fees if any of the following occur:
1. Your pet passes away
2. Your pet is lost for more than 30 days
3. You move to an area that does not have a participating PPV provider.
4. Your selected veterinarian goes out of business and there are no other providers in a 35-mile area.
If you cancel for any other reason before your 1-year anniversary date you will be charged either a $100.00 cancellation fee or be asked to submit payment for services rendered over $100.00. Either way, you will be required to provide Pet Wellness Plan with a 30-day notice of your intent to cancel.
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| What happens if I get a new pet during my membership? Can I add them to a new plan? |
No problem – You can logon to the My Account section of PetWellnessPlans.com anytime and choose a new package. Your monthly fees will be adjusted accordingly. |
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| What if my Dr. is not listed in your provider directory? |
All you need to do is tell them about our service, and tell them that you would like them to participate - then you can tell them to call us at 888-888-8508 or visit our website.
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| If I give my pet away, can I transfer my membership? |
No, the new owner would need to sign up for Pet Wellness Plan on his or her own.
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| The package that my vet suggested is too much for me. Am I allowed to enroll in a cheaper package? |
Our providers have done their best to offer enough packages that to appeal to any budget. They went to great lengths to develop cost-effective plans, which provide adequate care to your pet. It would be an injustice to your pet to cut any corners. |
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| Can I go to any Vet I want to? |
No – You will have to go to your chosen network provider. However, You are allowed to change providers every 1 Year.
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| What if I want to leave my current Dr., can I switch at anytime? |
If you have not utilized any of your services, you may switch your provider at anytime. If you have used any single service included in your plan, you may not choose a new provider before your 12 month anniversary date. |
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| What is your refund policy? |
We will gladly refund 100% of your money within the first 30 Days, as long as you have not used any services. If you have used any services, you will be charged a cancellation fee of $100.00 or be required to make payment in full for any services rendered; whichever is greater. You can read more about this on our Refund and Cancellation Policy page.
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