Pet Wellness Plans
is committed to providing you with the highest levels of customer service.
This includes protecting your privacy.
This
privacy policy sets out important information about privacy protections which
we extend to your personal information. It relates to personal information that
you provide to us through our websites (e.g. when you
subscribe to our services online).
How we
collect personal information
How we use your personal information
Pet Wellness Plans Websites
Personal information collected from our websites
Other information
When we disclose your personal information
Help us to ensure we hold accurate information
You can access your personal information
Security of your information
What else you should know about privacy
How to contact us
How we collect personal
information
Pet Wellness Plans collects personal information in a number of ways, including:
-
directly from you, such as
when you enter your personal details on our websites (e.g. during
registration or application for services), when you provide information by
phone or in documents such as an application form;
-
from publicly available
sources of information
-
from the organizations
identified below under "When we disclose your personal
information";
-
from our own records of
how you use your Pet Wellness Plans services or
-
when legally required to
do so
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How we use your personal information
Your
personal information may be used to:
-
identify you and to assist
you to subscribe to our website services more easily;
-
provide the services you
require;
-
administer and manage
those services, including charging, billing and collecting debts;
-
gain an understanding of
your information and communication needs in order for us to provide you
with better, more personalized services that are tailored to your needs;
-
inform you of ways the
services provided to you could be improved;
-
conduct appropriate checks
for credit-worthiness and for fraud;
-
research and develop our
services;
-
maintain and develop our
business systems and infrastructure, including testing and upgrading of
these systems;
Your
personal information is also collected to promote and market to you other
services which we consider may be of interest to you. Before we do so, we will
provide you with an opportunity to give us permission to send you marketing or
promotional material (such as promotional email offers), via an opt-in
mechanism. That is, we will send you such material only if you elect to receive
it or if it is provided to you in response to your request. You may also notify
us at any time that you do not wish to receive marketing or promotional
material by using the Contact Us page to send your request via email
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Pet Wellness Plans Websites
Pet Wellness Plans provides a range of web-based services to our providers and consumers. Most of these services are provided on the
Pet Wellness Plans.com web site, which consists of two main web
addresses (known as ‘domains’) - Pet Wellness Plans.com, and Pet Wellness Plans.net as well
as other affiliated domains.
The
marketing information provided on our websites will be determined by where you
decide to visit on the site. Advertisements may also be presented to you, but
the placement of these is not related specifically to any details we hold about
you.
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Personal information collected
from our websites
The
types of personal information we collect from you will depend on how you use
our web sites. Such information may include your name, date of birth, gender,
current and previous addresses, telephone/mobile phone number, email address,
bank account or credit card details, occupation, driver’s license
number, SSN, and your Pet Wellness Plans username or password. We will also collect
details of your Pet Wellness Plans services (including their status).
If
you choose not to provide personal information, we may not be able to provide
you with the services you require, or the level of service on which we pride
ourselves.
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Other information
Our
websites record other information as well. This information is used to improve
the structure and performance of those sites to provide users with an improved
service. Whenever a page is requested from our web server, we record the time,
date and URL of the request, along with information on the browser software
that is being used.
Pet Wellness Plans uses “cookies”. Cookies are pieces of information that a web site can
transfer to an individual's computer hard drive for record keeping. Cookies can
make using our websites easier by storing information about your preferences on
a particular website. This will enable you to take full advantage of the services
we offer. The use of cookies is an industry standard and you'll find most major
websites use them. Most Internet browsers are pre-set to accept cookies. If you
prefer not to receive cookies, you can adjust your Internet browser to disable
cookies or to warn you when cookies are being used.
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When we disclose your personal
information
For
the purposes set out above (under “How we use your personal information”) we
may disclose your personal information to organizations outside Pet Wellness Plans.
Where appropriate, these disclosures are subject to privacy and confidentiality
protections. The organizations to which we usually disclose information
include:
-
outsourced service
providers who manage the services we provide to you, including:
-
Your
selected Veterinary Provider;
-
mailing
systems;
-
billing
and debt-recovery functions;
-
information
technology services;
-
installation,
maintenance and repair services;
-
your representatives (e.g. your authorized representatives or legal advisers);
-
credit-reporting and
fraud-checking agencies;
-
Credit providers for
credit related purposes such as creditworthiness, credit rating, credit
provision and financing;
-
our professional advisers,
including our accountants, auditors and lawyers;
-
government and regulatory
authorities and other organizations, as required or authorized by law;
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Help us to ensure we hold
accurate information
Pet Wellness Plans takes all reasonable precautions to ensure that the personal information we
collect, use and disclose is accurate, complete and up-to-date. However, the
accuracy of the information we hold depends to a large extent on the
information you provide. That’s why we recommend you:
You
can easily edit or delete the personal information you provide to us on our
websites (unless it is mandatory information required for your membership
application), but to do so, you will need to log in as a registered user, using
your username and password.
If
you wish to access or modify personal information which you have provided via
our websites, but cannot access that information at our websites, please send
an email using the Contact Us page.
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You can access your personal
information
You
have a right to access your personal information, subject to some exceptions
allowed by law. If you would like to do so, please let us know by sending an
email using the Contact Us page. You may be required to put your request in
writing for security reasons. Pet Wellness Plans reserves the right to charge a fee
for searching for and providing access to your information.
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Security of your information
We
take reasonable steps to ensure that your personal information is stored securely.
Transmissions sent to or from our websites are routinely monitored for quality
control and systems administration. Unfortunately, no data transmission over
the Internet can be guaranteed to be 100% secure. While we strive to protect
your personal information from misuse, loss and unauthorized access, we cannot
guarantee the security of any information you transmit to us or receive from
our online products or services. These activities are conducted at your own
risk. Once we receive your transmission, we make our best effort to ensure its
security.
Credit
card information is among the most important data we collect. Pet Wellness Plans
operates secure servers to minimize the risk of unauthorized use of such
information. Credit card information that is transmitted via our secure servers
is encrypted in accordance with the highest standards over the network. For
obvious reasons, please do not send credit card information through unsecured
email.
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What else you should know about
privacy
Remember
to close your browser when you have finished your user session. This is to
ensure that others cannot access your personal information and correspondence
if you share a computer with someone else or are using a computer in a public
place like a library or Internet cafe. You as an individual are responsible for
the security of and access to your own computer.
Please
be aware that whenever you voluntarily disclose personal information over the
Internet (for example: in discussion forums, via email, or in chat sites) that
this information can be collected and used by others. In short, if you post
personal information in publicly accessible online forums, you may receive
unsolicited messages from other parties in return.
Ultimately,
you are solely responsible for maintaining the secrecy of your username and
passwords and any account information. Please be careful and responsible
whenever you are using the Internet and our websites.
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How to contact us
If you have any questions
in relation to privacy, please contact us between 9.00 am and 5.00 pm, Monday to Friday using the
Contact Us page to send your questions and
comments via email; or write to our Privacy Manager Misti Van Zandt, at 7140 Lakes End Ct. Mansfield Texas 76063.
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